Cribs Company FAQ

The following information should answer any questions you may have about placing an order for a crib or nursery set with the Cribs Company

Glossary of Terms

• Click Here for a glossary of terms to help clarify everything about Cribs.

Shipping Information

• Shipping Rates
• Shipping & Delivery Times
• Shipping Outside Contiguous USA
• Tracking & Order Status

Placing An Order

• Payment Methods
• Placing An Order
• Canceling An Order

Returns & Exchanges

• How To Return A Crib or Nursery Furniture
• If My Furniture Is Received Damaged

Miscellaneous

• Contacting The Cribs Company

Shipping Rates

• Click here to see our crib shipping rates

Shipping & Delivery Times

• Click here to see our shipping and delivery times

Shipping Outside the Contiguous USA

• The shipping information and prices apply to items being delivered within the contiguous USA only. Shipping to Alaska and Hawaii will required additional shipping costs, for exact shipping costs to Alaska, Hawaii please contact Customer Service Dept at 860-642-7790

Tracking & Order Status

• You can also check on the status of your online by visiting the link below and entering your Order Number and Email Address
• Order Status
• Once your furniture has been shipped you will receive an email notifying you that your order has been shipped. This email will also include a tracking number and a link to the web site of the carrier who will be delivering your beds where you will be able to track the status of your order while in transit.

Payment Methods

• The Cribs Company gladly accepts personal checks, money orders, MasterCard, Visa, American Express & Discover. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.

Placing An Order

• The Cribs Company accepts orders online, by phone or by mail.
• Online: www.cribscompany.com
• Phone: 860-642-7790
• Mail:
  The Cribs Company (A Division Of The Yankee Retail Company)
  841 Route 32, Suite 6
  North Franklin, CT 06254

Cancelling An Order

• Click here to see our complete order cancellation policy

How To Return A crib – Return Policy

• Click here to see our complete return policy

If My Furniture Is Received Damaged

• We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, please call us within seven days of receipt – (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you.
• Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.
• Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER
• We reserve the right to make changes to our policies with or without notice.

Contacting The Cribs Company

We provide three easy ways to contact us - email, phone, mail

• Email: customerservice@yankeeretail.com
• Phone: 860-642-7790
• Mail:
  The Cribs Company (A Division Of The Yankee Retail Company),
  841 Route 32, Suite 6, North Franklin, CT 06254

Safe, 100% Secure Online Ordering

The Cribs Company understands your concerns about online security and the security and privacy of your personal information. Because we share your concerns, we have built a highly secure ordering environment so you can shop with confidence. MORE INFO